Grievance Redressal Policy
Grievance Redressal Policy
Last Updated: June 2026
ITIJobSearch.com is committed to maintaining a safe, transparent, and trustworthy recruitment marketplace for candidates, employers, apprenticeship seekers, training institutions, and other users of the Platform.
This Grievance Redressal Policy explains how users can report concerns, complaints, disputes, or suspected misuse of the Platform.
1. Purpose of this Policy
The objective of this policy is to provide a structured process for:
- Reporting fake job postings
- Reporting fraudulent employers
- Reporting fraudulent candidate profiles
- Reporting recruitment fee demands
- Reporting misuse of personal information
- Reporting platform abuse
- Reporting verification disputes
- Reporting content inaccuracies
- Requesting privacy-related actions
- Raising service-related concerns
2. Types of Grievances Covered
Users may submit grievances relating to:
Candidate Concerns
- Fake interview calls
- Fraudulent employers
- Requests for placement fees
- Misuse of candidate information
- Unauthorized contact attempts
- Profile visibility concerns
- DPDP-related privacy concerns
Employer Concerns
- Fake candidate profiles
- Misrepresentation of qualifications
- Fraudulent documents
- Platform misuse by candidates
- Abuse of recruitment workflows
Platform Concerns
- Incorrect information
- Technical issues
- Verification disputes
- Content violations
- Security concerns
- Policy violations
3. Zero Tolerance for Recruitment Fee Scams
ITIJobSearch strongly discourages any form of recruitment-related fee collection from candidates.
Candidates should never be required to pay money for:
- Job applications
- Interviews
- Shortlisting
- Placement assistance
- Apprenticeship opportunities
- Employment offers
Any employer, recruiter, consultant, or third party found using the Platform for such activities may face immediate suspension or permanent removal.
4. Data Privacy & DPDP Requests
Users may submit requests relating to:
- Personal data access
- Personal data correction
- Personal data updates
- Withdrawal of consent
- Profile visibility concerns
- Account deletion requests
Requests will be reviewed in accordance with applicable laws and platform policies.
5. Investigation Process
Upon receiving a grievance, ITIJobSearch may:
- Review the complaint details.
- Request supporting information where required.
- Conduct an internal investigation.
- Contact relevant parties if necessary.
- Take corrective action where appropriate.
Corrective actions may include:
- Content removal
- Warning notices
- Profile restrictions
- Verification review
- Temporary suspension
- Permanent account termination
depending on the nature and severity of the issue.
6. Resolution Timelines
ITIJobSearch aims to review grievances within a reasonable timeframe.
Typical handling timelines:
| Request Type | Target Review Time |
|---|---|
| General Support Issues | 3–7 Business Days |
| Verification Disputes | 7–14 Business Days |
| Fraud Reports | Priority Review |
| Privacy & Consent Requests | As required under applicable law |
| Account Deletion Requests | Subject to verification and legal obligations |
Complex investigations may require additional time.
7. User Responsibilities
When submitting a grievance, users should:
- Provide accurate information
- Submit truthful statements
- Provide supporting evidence where available
- Avoid abusive or misleading complaints
False or malicious complaints may be subject to review.
8. Limitation of Platform Responsibility
ITIJobSearch acts as a technology platform that facilitates recruitment interactions between candidates and employers.
While reasonable efforts are made to maintain platform integrity, ITIJobSearch cannot guarantee:
- Employment outcomes
- Interview outcomes
- Candidate behavior
- Employer behavior
- Recruitment decisions
Users should exercise independent judgment and due diligence during recruitment interactions.
9. Grievance Contact Details
For grievances, complaints, compliance concerns, fraud reports, or privacy-related requests, please contact:
Email: info@itijobsearch.com
Website: https://itijobsearch.com
Please include:
- Your registered email address (if applicable)
- Description of the issue
- Relevant job, profile, or application details
- Supporting information where available
This helps us investigate and respond more efficiently.
10. Policy Updates
ITIJobSearch may update this Grievance Redressal Policy periodically to reflect platform enhancements, legal requirements, operational changes, or compliance obligations.
The latest version published on the Platform shall supersede previous versions.