Refund Policy

1. General Subscription Rule

Subscription fees paid for employer plans, profile unlocks, resume access, and related recruiter services are generally non-refundable once the purchased services or platform access have been made available. Refund requests may be considered only in the limited circumstances described in this policy.

2. No Employment Guarantee

ITIJobSearch provides recruitment marketplace and candidate discovery services. Subscription purchases do not guarantee job applications, candidate responses, interviews, hiring outcomes, placements, or business results.

3. Approved Refund Exceptions

Refund requests will be reviewed and evaluated only in the following limited circumstances:

• Duplicate Transactions: If a customer is incorrectly charged more than once for the same service due to a technical, billing, or processing error, ITIJobSearch may review and refund the duplicate amount after verification.
• Service Provision Error: If ITIJobSearch receives payment but fails to provide the purchased service, subscription access, profile unlock allocation, or advertised platform feature due to a verified technical issue, a refund or service credit may be considered.
• Unauthorized Transactions: Refund requests relating to unauthorized or fraudulent transactions will be reviewed on a case-by-case basis and may require reasonable supporting documentation.

4. Subscription Cancellation

Employers may choose not to renew future subscription periods. Cancellation of a subscription prevents future billing but does not automatically entitle the subscriber to a refund for services already delivered or made available.

5. Alternative Resolution

Where appropriate, ITIJobSearch may offer service credits, additional platform usage allowances, subscription extensions, or other reasonable remedies instead of issuing monetary refunds.

6. Refund Request Window

Refund requests should be submitted to info@itijobsearch.com within seven (7) days of the transaction date. Requests submitted after this period may not be eligible for review.

7. Processing & Settlement Timeline

Approved refunds will be processed within a reasonable operational timeframe. Actual receipt of funds may vary depending on the payment method, financial institution, and applicable processing requirements.

8. Contact Information

For billing questions, refund requests, or subscription support, please contact: info@itijobsearch.com